Frequently Asked Questions

Everything you need to know about shopping with Felix Gray.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please visit our returns portal to initiate a request.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my order status?

Once your order is shipped, you will receive a confirmation email with a tracking link. You can also log into your account on our website to view your order history and status.

Are your products covered by a warranty?

Yes, all Felix Gray products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please contact our support team with your order number.